EMS Billing Services

The issuing organization is seeking a vendor to provide comprehensive EMS billing and revenue cycle management services for ambulance operations, including emergency, non-emergency, and critical care transport. The selected provider will be expected to deliver end-to-end billing services beginning with receipt of electronic patient care reports (ePCRs) and continuing through final payment collection, while maintaining compliance with applicable federal and state regulations.

Scope of services includes electronic claim submission for Medicare, Medicaid, commercial insurance, managed care, workers' compensation, Veterans Affairs, liability, and self-pay accounts. Additional responsibilities include claims review, coding validation, eligibility verification, insurance discovery, denial management, appeals processing, accounts receivable follow-up, patient billing, customer service, payment processing, payment plans, dispute resolution, and multilingual support when available.

The engagement also calls for comprehensive revenue cycle management aimed at improving collections, reducing denials, minimizing accounts receivable aging, and maximizing reimbursement. Vendors should provide secure online access to financial dashboards and reporting tools covering charges, payments, collections, adjustments, write-offs, denial rates, aging reports, cash collections, and other key performance indicators.

A pre-bid meeting is scheduled for August 6, 2026, and questions must be submitted by August 20, 2026. The anticipated contract term is one year.