Employee Assistance and Client Case Management Solution
Overview
Settle Signals
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
PQQ Clarification Deadline: September 15th, 2026
PQQ Response Deadline: September 24th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation
DESCRIPTION
The contracting authority seeks a vendor to provide an employee assistance and client case management solution for a one-year contract period. Required support services include one-to-one onsite, offsite, and online assistance; assessment of difficulties; structured planning and resolution support; follow-up contact; short-term solution-focused interventions; referrals to external professionals or agencies; information services; and guidance on internal supports.
The services must also include advisory support for managers and supervisors addressing staff and organisational wellbeing, crisis support and critical incident stress management, trauma-related onsite group support, and onsite or online webinars covering a range of wellbeing topics.
The client case management system must provide an intuitive interface, efficient file and document management, validated pre- and post-assessments, outcome measures, evaluation surveys, end-to-end case management, progression reviews, automated closure, unlimited storage for session notes and client contacts, configurable clinical and organisational issue lists and data fields, critical-case identification and flagging, mobile-accessible diary functionality, client self-scheduling, client record creation, and secure external messaging between the contracting authority and clients. Questions must be submitted by September 15, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 24, 2026. Questions must be submitted by September 15, 2026.
- What is the budget for this RFP?
- The published budget is $500,000 – $800,000.
- Who issued this RFP?
- It was issued by Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation. The work is located in Dublin, Ireland.
- Who is a good fit for this opportunity?
- Employee assistance and workplace wellbeing service provider
- Experienced clinical case management and counselling organisation
- Provider of secure, configurable client case management platforms
- Capability to deliver onsite, online, crisis, and trauma support services
- Demonstrated experience supporting public-sector or organisational wellbeing programmes
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.