The government authority in British Columbia seeks a qualified vendor to provide a comprehensive Employee and Family Assistance Program (EFAP) for all district employees and their eligible family members. The provider must deliver culturally competent, identity-affirming mental health and wellbeing support that emphasizes equitable access and awareness across all sites.

The proposed model should prioritize meeting individual clinical needs, allowing counselling to continue until the presenting need is resolved, rather than imposing a generalized session limit. The successful provider will also support program marketing and promotion to increase employee participation rates. The program must demonstrate efficacy in wellbeing, safety, attendance, user satisfaction, and other measurable outcomes.