Emergency Staff Notification System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
September 11th, 2026: RFP issued.
October 7th, 2026: Deadline for questions.
October 14th, 2026: Proposals due by 4:00 pm Central Time.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Mid-Continent Public Library
DESCRIPTION
The procuring organization is seeking a high-speed, automated emergency staff notification system capable of delivering emergency and routine communications through voice calls, email, text messages, and desktop alerts across a wide range of devices. The system must support Microsoft single sign-on and allow users to create unlimited custom alerting groups, including hierarchical structures with nested subgroups.
The solution must support the creation, storage, and use of message templates, while allowing senders to edit templates before distribution or create messages from scratch. Recipients must be able to confirm receipt through telephone key presses, email, and text messages. Managers must have access to a real-time notification tracking dashboard to monitor delivery confirmations and other responses from assigned groups.
The system must operate 24 hours a day, seven days a week, with at least 99.99% uptime. It must recognize answering machines and voicemail, deliver messages at appropriate intervals without truncated or repeated content, support cascade or simultaneous multi-channel delivery, and allow notifications to be scheduled for future delivery. Questions must be submitted by October 7, 2026. The contract term will be three years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 14, 2026. Questions must be submitted by October 7, 2026.
- Who issued this RFP?
- It was issued by Mid-Continent Public Library. The work is located in Independence, Missouri, United States.
- Who is a good fit for this opportunity?
- Providers of enterprise emergency mass notification and incident communication platforms
- Demonstrated experience supporting multi-channel voice, SMS, email, and desktop alert delivery
- Expertise integrating Microsoft single sign-on and hierarchical user or group management
- Proven capability delivering highly available 24/7 cloud communication systems with at least 99.99% uptime
- Experience providing real-time delivery tracking, recipient acknowledgments, scheduling, and voicemail detection
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.