Vendor needs to provide emergency medical dispatch protocol software. • Scripted case entry questions for gathering vital information, including address(es), telephone number(s), chief complaint, age, sex, conscious or unconscious, breathing or not breathing and the number of victims. • Scripted key questions for each separate medical chief compliant. • Scripted pre-arrival instructions, that emphasize key actions and decision pathways. • Protocols that are maintained and updated by the international academy of emergency dispatch. The EMD systems shall incorporate call prioritization with the ability to recommend appropriate call type based on incident nature. • The EMD system shall offer customization to accommodate existing protocols and systems, • The EMD systems shall include an automated Quality Assurance EMD Case Review software program capable of providing case histories of each incident and comparative histories providing individual dispatcher case statistics. All question must be submitted no later than January 29, 2026.