Emergency and Mass Notification System
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
RFP Released: June 29th, 2026
Questions Due: July 10th, 2026
Consolidated Q&A Posted: July 14th, 2026
Deadline for Proposals: July 21st, 2026
Vendor Interviews/Demonstrations: July 24th, 2026 through July 29th, 2026
Contractor Selected: July 29th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Mayor's Office Of Emergency Management
DESCRIPTION
The City of Massachusetts is seeking a comprehensive emergency and mass notification system to support crisis communication and integrate with the City's overall communication strategy. The desired solution should be cloud-hosted, enabling remote administration, with secure, private, and PCI Level 1 compliant storage of customer payment information completely outside agency information systems.
The system must support unlimited subscriber groups based on various criteria such as location, rank, and department, and provide labeling/grouping capabilities. Essential channels include voice, SMS text, email, push notifications, and more, with features for pre-recorded/uploaded voice files and multi-keyword text-to-join functionality. The system must deliver multilingual alerts in a wide range of languages and operate seamlessly across common web browsers and mobile devices without requiring additional installations.
Additional required functionalities include user-friendly registration (web, app, or SMS—no password or email required), automatic posting to social media platforms, geofencing capabilities for targeted alerts, and support for at least 100 administrators and 700,000 subscribers. Multi-channel communication (including desktop and public address alerts) is preferred. The initial contract period will be one year, with all vendor questions due by July 10, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 21, 2026 and is no longer accepting submissions.
- What is the budget for this RFP?
- The published budget is $80,000.
- Who issued this RFP?
- It was issued by Mayor's Office Of Emergency Management. The work is located in Boston, Massachusetts, United States.
- Who is a good fit for this opportunity?
- Proven experience providing large-scale emergency notification systems
- Expertise in secure, PCI-compliant, cloud-hosted solutions
- Capability to deliver multi-lingual, multi-channel mass alerts
- Prior municipal or government sector references
- Ability to support high user volume and advanced subscriber management
- Presence or support services available in Massachusetts
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.