The State of Maryland is seeking a comprehensive two-way texting solution to facilitate emergency and informational communications for the 2026 Gubernatorial Election. This system will serve both election personnel and voters, providing critical communication capabilities during crisis situations as well as addressing general inquiries and concerns.

Key requirements for the solution include two-way communication channels for election personnel and voters, customizable configuration to allow targeted messaging at both the state and local board levels, and the ability to send messages to specific groups or individuals as needed. The system should support situational awareness and resource management during emergent events.

Additional components of the requested solution entail training for state and local officials, beginning within one month of contract award, support for message transmission and response during election event hours, and the provision of advertising materials tailored to election personnel and the general public. The solution should also offer local phone numbers for election judges, a short code for voters to opt in to messages, and secure online data storage.