Emergency Alert Notification and Crash Phone System Replacement Services
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Release: September 14th, 2026
Deadline for Written Questions: September 24th, 2026, 4:00 PM ET
Site Visits / Information Gathering Period: September 28th - October 2nd, 2026
Responses to Questions / Addenda Issued: October 8th, 2026
Proposal Submission Deadline: October 15th, 2026, 4:00 PM ET
Oral Presentations / Demonstrations: November 2026
Anticipated Notice of Intended Award: November 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Massachusetts Port Authority
DESCRIPTION
The vendor will provide replacement services for an emergency alert notification system and crash phone system. The solution must support immediate and reliable emergency alert initiation through crash phone activation, including off-hook detection, user-initiated alerts through authorized interfaces, and configurable alert mechanisms.
The system must provide integrated, real-time communication across telephony, radio, dispatch or CAD systems, and configured endpoint devices. It must operate continuously on a 24/7/365 basis, use redundant architecture to support high availability, and maintain reliable performance during emergency conditions. Required capabilities include tamper-evident and watermarked logs, an industry-standard operating system, emergency alert tones and prerecorded messages, live audio broadcasts, and distribution of authorized communications to endpoint groups, speakers, telephony devices, and radio systems.
The solution must record watermarked, second-level timestamps for the start and end of each off-hook call, identify calls and transmission errors in plain language, convert spoken tower and dispatch alerts into text, extract relevant information using error-reduction logic, and deliver the resulting information in an easy-to-read format. It must also support reporting on historical data and current Oracle datasets, as well as current and future emergency communication workflows. The contract period will be three years, and all questions must be submitted by September 24, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 15, 2026. Questions must be submitted by September 24, 2026.
- Who issued this RFP?
- It was issued by Massachusetts Port Authority. The work is located in Boston, Massachusetts, United States; Worcester, Massachusetts, United States; Bedford, Massachusetts, United States.
- Who is a good fit for this opportunity?
- Public safety communications and emergency notification system integrator
- Experience replacing crash phone, alerting, dispatch, CAD, telephony, and radio systems
- Expertise in highly available 24/7/365 emergency communications infrastructure
- Capability to deliver speech-to-text, audit logging, endpoint broadcasting, and Oracle data integration
- Demonstrated experience supporting public-sector or emergency operations environments
Analysis generated by Settle AI from the source RFP.
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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.