E-ZPass Back Office System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Issued: September 22, 2026
Vendor Conference: October 6th, 2026
Vendor Inquiry Period Ends: October 21st, 2026
Final State Responses to Vendor Inquiries: December 4th, 2026
Proposal Due Date: January 15th, 2027
Invitations for Oral Presentations: February 18th, 2027
Vendor Presentations/Discussion Sessions: Week of March 15th, 2027
Vendor Product Demonstrations: Week of March 22nd, 2027
Estimated Date of Vendor Selection: Week of April 5th, 2027
Anticipated Governor and Council Approval: September 2027
Notice to Proceed: October 1st, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
State Of New Hampshire Department Of Transportation
DESCRIPTION
The issuing organization seeks a vendor to provide a new E-ZPass back office system and operational services supporting electronic toll revenue collection programs. The scope includes E-ZPass administration, invoicing, and violation processing for unpaid tolls.
The replacement system is expected to be scalable, flexible, configurable, and adaptable to future innovations in customer service, payment options, business intelligence, and technology. The solution should incorporate artificial intelligence tools to enhance customer service, improve revenue collection, and reduce operating costs.
The work also includes redesigning the customer website to make it more user-friendly, interactive, efficient, and accessible to people with disabilities. The selected vendor will transition the organization from its legacy back office system and operational services with minimal disruption to customers. A mandatory pre-bid conference is scheduled for October 6, 2026, and questions must be submitted by October 21, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due January 15, 2027. Questions must be submitted by October 21, 2026.
- Who issued this RFP?
- It was issued by State Of New Hampshire Department Of Transportation. The work is located in Nashua, New Hampshire, United States; Hooksett, New Hampshire, United States.
- Who is a good fit for this opportunity?
- Experienced electronic toll collection and E-ZPass back office system provider
- Demonstrated expertise in toll billing, violation processing, and revenue collection
- Strong capabilities in scalable, configurable enterprise software implementation
- Experience applying artificial intelligence to customer service and operational efficiency
- Proven ability to design accessible, customer-focused public service websites
- Qualified to manage legacy-system migration with minimal customer disruption
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.