When is the submission deadline?

Submissions are due October 28, 2026. Questions must be submitted by October 6, 2026.

What is the budget for this RFP?

The published budget is $1,000,000.

It was issued by Electricity Supply Board. The work is located in Dublin, Ireland.

Who is a good fit for this opportunity?

Digital workspace monitoring software providers. Experience supporting Citrix, virtual desktop infrastructure, and endpoint environments. Proven capabilities in real-time monitoring, alerting, remediation, and user experience analytics. Established software licensing, technical support, and maintenance services.

Digital Workspace Monitoring Software (Due October 28, 2026)

The agency seeks software and services to monitor its Citrix, virtual desktop, and endpoint environments. Required capabilities include proactive alerting, automated remediation, analytics, remote troubleshooting, and end-to-end user experience monitoring.

Must be on the ControlUp official reseller list
Must have a minimum average turnover of €360,000 over the two previous financial years
Must provide a statement of going concern from a director
Must provide audited financial statements for the last three years
Must hold Public/Products Liability insurance with a minimum indemnity limit of €6.5 million
Must hold Employer's Liability insurance with a minimum indemnity limit of €13 million
Must hold Professional Indemnity insurance with a minimum indemnity limit of €1 million
Must provide a valid tax clearance certificate from the Irish Revenue Commissioners
Must operate a safety management system certified to ISO 45001, Safe-T-Cert, or equivalent
Must have a documented environmental policy statement
Must have a documented Quality Assurance system
Must have the capability to host all personal data within the European Economic Area or an EU-approved country

September 22nd, 2026: Contract notice published.

October 6th, 2026: Deadline for pre-submission queries.

October 28th, 2026: Deadline for PQQ response submission.

Q4 2026: Evaluation and shortlisting.

Q4 2026 or Q1 2027: Request for Tender documents issued.

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

The agency is seeking a vendor to provide, license, support, and maintain digital workspace monitoring software.

The software should support real-time monitoring across Citrix, virtual desktop infrastructure, and endpoint environments; proactive alerting and notifications; automated remediation and workflow actions; reporting and analytics; remote digital experience capabilities for endpoint troubleshooting; and end-to-end user experience analysis.

All vendor questions must be submitted no later than October 6, 2026. The proposal deadline is October 28, 2026.

Digital Workspace Monitoring Software

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