Digital Engagement SaaS Maintenance and Support Services

A Texas-based organization is seeking a vendor to provide maintenance and support services for a cloud-based public engagement SaaS platform used in transportation planning. This platform facilitates the creation of interactive, customizable surveys and accommodates a variety of input formats, supporting real-time data collection and secure data storage. It includes features such as automated reporting and adherence to accessibility standards to ensure inclusive public engagement.

The selected vendor will be responsible for performing all necessary installation, initial setup, and configuration to deliver a fully functional platform that has undergone pilot testing. Ongoing technical support, regular platform updates, and compliance with stated system requirements are integral to this service. Vendors are expected to specify delivery methods, login protocols, and any special system requirements needed to guarantee seamless functionality within the operational environment.