Digital Communications Support Services
Overview
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SUMMARY
KEY REQUIREMENTS
BUDGET
VerifiedCONTRACT DURATION
TIMELINE
Capability statements due by August 3rd, 2026.
Notice inactive date is August 4th, 2026.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Health and Human Services
DESCRIPTION
This sources sought request seeks information from vendors capable of providing digital communications support services in Maryland, United States. The scope includes digital communications operations and public-facing digital services that support mission-focused activities and ongoing website and application needs.
The contractor would be expected to support service desk operations, Drupal enterprise content publishing, website and application modernization, analytics, accessibility, security, and program management. The current environment supports more than 250 content owners across all digitally managed websites, handles approximately 120 requests per week, processes about 300 operations and maintenance tickets per month, and supports roughly 10 to 15 projects each month.
A new contractor would also be expected to complete transition and onboarding activities, including suitability and access processes, system familiarization, knowledge transfer, documentation review, and coordination with incumbent staff. This opportunity appears intended to identify qualified firms with the capacity to manage a high-volume, fast-paced digital services environment.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 3, 2026. Questions must be submitted by August 3, 2026.
- What is the budget for this RFP?
- The published budget is $4,721,667.
- Who issued this RFP?
- It was issued by Health and Human Services. The work is located in Bethesda, Maryland, United States; Rockville, Maryland, United States.
- Who is a good fit for this opportunity?
- Digital services firm with enterprise website operations and modernization experience
- Proven expertise supporting Drupal-based content publishing environments
- Capacity to manage high-volume service desk and operations tickets
- Experience with public-facing web applications, accessibility, and security requirements
- Strong program management and transition/onboarding capabilities
- Familiarity with government or mission-driven digital communications environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.