When is the submission deadline?

Submissions are due June 25, 2026. Questions must be submitted by June 12, 2026.

It was issued by City Of Orange. The work is located in Orange, California, United States.

Who is a good fit for this opportunity?

Experienced IT support service provider with municipal or public sector experience. Ability to staff and manage two dedicated on-site personnel. Familiarity with Microsoft 365, Windows 11, VMware, and Active Directory environments. Proven track record supporting large user bases and enterprise IT infrastructures. Capability to coordinate with external vendors and internal departments.

Desktop Support Services (Due June 25, 2026)

Overview

IT Support, Hardware & Networking

Orange, California, United StatesPosted: June 5th, 2026Deadline: June 25th, 2026

Fit Score

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SUMMARY

The City of Orange, California seeks an IT services provider to deliver on-site desktop support, hardware and software troubleshooting, and service desk operations with a dedicated team for a three-year contract.

KEY REQUIREMENTS

Must be registered with the Department of Industrial Relations (DIR), State of California
Must provide two on-site personnel
Must have experience in providing equivalent or related products and services
Must provide a list of five applicable references
Must be able to provide required insurance coverage
Must be authorized to work in the United States
Must hold all necessary business and professional licenses

CONTRACT DURATION

36 months

TIMELINE

RFP released: June 4th, 2026

Deadline for receiving questions: June 12th, 2026

Response to questions: June 17th, 2026

Proposals due: June 25th, 2026

Contract approved by City Council: August 2026

Contract start: October 1st, 2026

QUESTION DEADLINE

June 12th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

City Of Orange

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DESCRIPTION

The government authority in Orange, California is seeking a vendor to provide comprehensive desktop support services. The selected contractor will augment existing IT staff with two on-site personnel, working Monday through Thursday from 7:30 am to 5:30 pm and every other Friday during the same hours, to meet the technology needs of city departments and the police department.

Services include IT Service Desk operations, resolving an average of 280 monthly tickets citywide and 70 at the Police Department, managing standardized Windows 11 desktops (primarily HP Elitedesk), and supporting a range of enterprise applications, including Tyler Enterprise ERP, Northstar CIS, Civic Rec, MaintStar, and HDL Prime. The vendor will use the agency's established service management system and remote support software for ticketing, inventory, and deployment tracking.

Key responsibilities include on-site support for all city hardware devices (including 128 servers, 101 printers, and 870 desktops/laptops), diagnosing and resolving software and connectivity issues, coordinating printer maintenance and AV equipment installations, and minimizing disruptions to agency operations. The environment also includes Microsoft 365, Intune, Active Directory, and a Mitel VoIP phone system with MiCollab Client. The service contract is planned for a three-year term.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 25, 2026. Questions must be submitted by June 12, 2026.
Who issued this RFP?: It was issued by City Of Orange. The work is located in Orange, California, United States.
Who is a good fit for this opportunity?: Experienced IT support service provider with municipal or public sector experience
Ability to staff and manage two dedicated on-site personnel
Familiarity with Microsoft 365, Windows 11, VMware, and Active Directory environments
Proven track record supporting large user bases and enterprise IT infrastructures
Capability to coordinate with external vendors and internal departments

Analysis generated by Settle AI from the source RFP.

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