An organization in Ohio is seeking a web-based demand response software platform capable of supporting current and future demand response programs. The ideal solution will feature comprehensive reporting tools that can track key metrics, including the number and duration of demand response events, amount of load curtailed, and confirmations that communications—such as email, text, and calls—were successfully sent and received by customers.

The platform must incorporate robust access controls, allowing for both role-defined and fully customizable user access. This ensures that individuals are only able to view or operate within the areas of the system relevant to their specific responsibilities. The proposed solution should enable authorized users to easily access and exchange information based on their designated access privileges.