Vendor needs to provide defense healthcare management systems. • Supporting the execution of the services impacting the end user experience and support the maintenance of a capability delivery roadmap that includes to Help Desk Tier 1 and Tier 2, training, change management, user adoption, and deployment services ensuring the products, services and systems are intuitive, enjoyable, and meaningful to the end users. • Technology solution for each product or set of products where the provider handles software access and licensing, infrastructure and platform services, maintenance and updates, monitoring and management, security and compliance, data management, and more to meet the agreed upon service levels agreements (SLAs). • EHR ensuring a seamless system implementation with minimal business disruptions.