Cyber Phishing Simulation and Security Awareness Training Service

A government authority in Parsippany, New Jersey is seeking a vendor to provide cybersecurity phishing simulation and security awareness training services for up to 38,000 employees. The selected provider is expected to deliver access to online training through a cloud-based learning management system with customizable statistical reporting and metrics, including progression, completion, and success rates by individual, municipality, and Joint Insurance Fund.

The training solution should include any additional learning tools or resources needed to support effective user education, or an equivalent educational system that interacts directly with end users. The selected vendor must own or maintain full control and accessibility over the training content, reporting, and the learning management or equivalent system.

The scope also includes an ongoing phishing simulation program available to all registered users for the duration of the contract. Simulated phishing campaigns must use multiple email scenarios tailored to employee roles such as finance, human resources, and information technology, and should include varying levels of complexity and multiple attack vectors, including links, attachments, and credential harvesting. The vendor will fully manage email phishing campaigns, provide an authentic simulated phishing template library, remedial training content, and a client dashboard offering visibility into campaign activity and user scoring. The vendor is also expected to consult with client leadership during planning and implementation.