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Release Date: July 8th, 2026
Notice of Intent to Bid: July 15th, 2026
Deadline for Questions: July 20th, 2026
RFP Clarifications/Amendments: July 24th, 2026
Proposal Due Date: July 28th, 2026
Final Decision: June 26th, 2027
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Public Utilities Regulatory Authority
A government authority in New Britain, Connecticut is seeking a consultant to provide customer service rate case support related to Eversource Energy. The selected vendor will assist with the review and investigation of customer service matters, including analysis of rate design, customer service practices, other public-facing business practices, and performance benchmarking.
The consultant will be expected to become familiar with all applicable statutes, regulations, and authority decisions, orders, and rulings before reviewing customer calls. The work includes reviewing calls obtained by the agency through interrogatory to determine compliance with applicable requirements, documenting each call review using an agency-provided checklist and a brief written synopsis, and preparing suggested interrogatories for the utility to explain why certain information was or was not conveyed during the calls.
Questions related to this opportunity must be submitted by July 20, 2026.
Analysis generated by Settle AI from the source RFP.
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