Customer Service Rate Case Consulting Services
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Release Date: July 8th, 2026
Notice of Intent to Bid: July 15th, 2026
Deadline for Questions: July 20th, 2026
RFP Clarifications/Amendments: July 24th, 2026
Proposal Due Date: July 28th, 2026
Final Decision: June 26th, 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Public Utilities Regulatory Authority
DESCRIPTION
A government authority in New Britain, Connecticut is seeking a consultant to provide customer service rate case support related to Eversource Energy. The selected vendor will assist with the review and investigation of customer service matters, including analysis of rate design, customer service practices, other public-facing business practices, and performance benchmarking.
The consultant will be expected to become familiar with all applicable statutes, regulations, and authority decisions, orders, and rulings before reviewing customer calls. The work includes reviewing calls obtained by the agency through interrogatory to determine compliance with applicable requirements, documenting each call review using an agency-provided checklist and a brief written synopsis, and preparing suggested interrogatories for the utility to explain why certain information was or was not conveyed during the calls.
Questions related to this opportunity must be submitted by July 20, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 28, 2026. Questions must be submitted by July 20, 2026.
- Who issued this RFP?
- It was issued by Public Utilities Regulatory Authority. The work is located in New Britain, Connecticut, United States.
- Who is a good fit for this opportunity?
- Utility regulatory consulting firm with rate case experience
- Expertise in electric utility customer service and rate design analysis
- Familiarity with public utility statutes, regulations, and administrative orders
- Experience reviewing customer calls for compliance and service quality
- Capability to produce written findings, checklists, and interrogatory recommendations
- Prior work with state utility regulators or government authorities
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.