Customer Information System Implementation
Overview
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SUMMARY
DESCRIPTION
The vendor will provide a new customer information system and associated software implementation services for a utility organization. The solution is intended to modernize utility billing and customer service while improving billing accuracy, timeliness, and transparency.
The system should enhance customer self-service and payment options, strengthen collections and revenue assurance, support future utility growth and service expansion, improve system integrations, and reduce manual processes and operational risk. The engagement will also include a review of the CIS vendor’s testing strategy, plans, schedule, environments, entry and exit criteria, roles, responsibilities, and deliverables.
All questions must be submitted no later than August 28, 2026. Proposal submissions are due September 8, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 8, 2026.
- Who is a good fit for this opportunity?
- Utility customer information system and billing software specialists
- Proven experience implementing CIS solutions for utility providers
- Expertise in payment processing, customer self-service, collections, and revenue assurance
- Strong systems integration, data migration, testing, and implementation capabilities
- Experience supporting utility modernization and growth initiatives
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.