Contact Management and Distribution System

The vendor will provide a contact management and distribution system to support routine and special communications, ensure accurate and synchronized messaging, and deliver critical information to the appropriate stakeholders. The solution must provide seamless access to a database of media contacts, including print, television, radio, cable, magazine, web, blog, ethnic, and tribal media, as well as internal and other non-media stakeholders.

The system will support tracking interactions with reporters, including media inquiries, conversations, follow-up actions, statuses, deadlines, and tasks. During steady-state operations, the organization receives more than 100 media inquiries per month, and the solution must help manage both open and closed inquiries.

The platform must allow users to create targeted and flexible lists based on criteria such as geographic location, outlet type, circulation, editorial interest or beat, and primary language, including English and Spanish. Frequently used distribution lists must be savable for repeated use, and users must be able to target subject- or beat-specific reporter lists from the broader contact database. The contract period will be one year, and the procurement is a total small business set-aside under FAR 19.5.