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Computer Aided Dispatch and Records Management System Consulting Services

Overview


Public Safety, Security & Fire
New York, United StatesPosted: July 29th, 2026Deadline: August 24th, 2026

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SUMMARY


A county in New York is seeking consulting support for the selection, procurement, and implementation of a new CAD and RMS solution. The work includes needs assessment, stakeholder engagement, contract negotiation, implementation oversight, integration and migration support, and user acceptance testing.

DESCRIPTION


The county is seeking a vendor to assist with the selection and implementation of a new Computer Aided Dispatch (CAD) and Records Management System (RMS). The project includes support across all phases of the initiative, including needs assessment, procurement, contract negotiation, implementation, and ongoing support.

The selected consultant will conduct a comprehensive needs assessment by engaging key stakeholders such as dispatchers, officers, administrative staff, and IT personnel to gather requirements and identify operational pain points. The consultant will document both functional and technical requirements and provide a detailed report summarizing findings and recommendations for the new CAD and RMS solution.

The scope also includes assisting with procurement and contract negotiations, overseeing implementation, and helping ensure that system integrations, data migrations, and customizations are completed successfully. The consultant will also conduct user acceptance testing to confirm that the final system meets the county’s functional and technical requirements. Questions are due no later than August 14, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due August 24, 2026.
Who is a good fit for this opportunity?
  • Public safety technology consulting firm with CAD and RMS expertise
  • Experience supporting counties or law enforcement agencies through system selection and procurement
  • Proven background in needs assessments, stakeholder facilitation, and requirements documentation
  • Capability to manage implementation oversight, integrations, data migration, and system customization
  • Familiarity with contract negotiation and vendor management for public sector technology projects
  • Experience conducting user acceptance testing and post-implementation support

Analysis generated by Settle AI from the source RFP.

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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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