Comprehensive Website Modernization Design, Development and Implementation Services Using CMS
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Questions due by July 20th, 2026.
Proposals due by July 23rd, 2026.
QUESTION DEADLINE
Issuing Agency
Public Utility District No. 1 Of Pend Oreille County
DESCRIPTION
The issuing organization is seeking a vendor to provide comprehensive website modernization design, development, and implementation services using a content management system (CMS). The project is intended to deliver a modern, accessible, and user-focused website that improves customer experience, supports critical services, and enhances overall functionality, reliability, and scalability. The goal is to transform the current website from a primarily informational platform into a modern, service-oriented, customer-focused digital experience.
The selected vendor will be expected to deliver an intuitive and accessible website design, improve access to core services and information, enhance system performance, and provide a flexible, user-friendly CMS. Required capabilities include ADA-compliant accessibility, responsive design across devices and browsers, optimized load times, intuitive navigation, plain-language content structure, high-contrast accessible design, notification or alert banner functionality, and integration with existing platforms including SmartHub. The CMS should support simple content editing and flexible administration, including Word compatibility.
Optional future-focused capabilities may include online survey tools, AI or live chat functionality, multilingual support, data dashboards or metrics displays, customer education tools such as bill education or cost calculators, integration with external data sources such as weather or outage data, and content scheduling or publishing workflows. The contract period will be one year, and questions are due by July 20, 2026.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 23, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Public Utility District No. 1 Of Pend Oreille County. The work is located in Newport, Washington, United States.
- Who is a good fit for this opportunity?
- Web development firm with end-to-end CMS modernization expertise
- Experience delivering accessible, ADA-compliant public-facing websites
- Strong UX/UI design capabilities for customer-focused service portals
- Proven integration experience with utility or billing platforms such as SmartHub
- Ability to provide responsive design, performance optimization, and scalable architecture
- Experience supporting content governance, flexible CMS editing, and future feature expansion
- Mid-sized or established digital agency with implementation and post-launch support capacity
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.