(1) Vendor needs to provide comprehensive rental information and housing services management system. – To implement, operate and maintain a comprehensive modern data system and CRM solution that links all aspects of Rent Stabilization Board work including property and unit registration, housing counseling, mediation, petitions and hearings, planning, finance, data analysis/reports, workflow management and online services. – For a Comprehensive Rental Information and Housing Services Management System that will serve as a centralized, cloud–based platform to support the agency’s full range of regulatory and public service functions. – To fulfill its mission of promoting housing stability, equity, and transparency, the agency requires a modern, modular, and user–friendly platform that is highly configurable, modular, and scalable – capable of adapting to evolving legal requirements, policy changes, and operational workflows. The new system should integrate core Rent Board functions such as rental property registration, tenancy tracking, case management and CRM functions, document management, public communication, financial services such as fee collection and budgetary analysis, and data analytics into a single, user–friendly environment. – A solution that empowers staff to work efficiently and collaboratively to solve problems; enhances service delivery and transparency to landlords, tenants, and other agency clients; and ensures long–term sustainability through interoperability, accessibility, flexibility, and performance. (2) An optional pre–bid meeting will be held on January 28, 2026. (3) All questions must be submitted no later than February 2, 2026.