A city in North Carolina is seeking proposals from qualified vendors to provide a cloud-based community engagement software solution. The platform should facilitate enhanced public participation, communication, and collaboration between the city and its residents, delivering an inclusive and transparent engagement experience.

The selected software must be user-friendly, scalable, and secure, and should operate as a SaaS (Software as a Service) solution. Key requirements include compliance with WCAG 2.1 and ADA accessibility standards, ISO 27001 or SOC 2 (or equivalent) certifications, and support for regional data residency. The system must support end-to-end encryption (SSL/TLS), comply with GDPR/CCPA privacy regulations, and offer robust data anonymization features for user privacy.

Additional technical and management specifications include Single Sign-On (SSO) integration, role-based permissions for administrators, and compatibility with Granicus and ESRI platforms. The solution should provide a customizable back office, flexible workflow options, and dynamic content/page building capabilities. The contract will be for a one-year period.