Cloud-Hosted Phone Replacement System
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issuance of RFP: August 26, 2026
Pre-Proposal Conference: September 8th, 2026
Final Day to submit Written Questions: September 16th, 2026
Technical Proposals Due: September 23rd, 2026
Technical Discussions: October 12th–16th, 2026
Step 2 Issued to Short-Listed Firms: October 21st, 2026
Pricing Proposals Due: November 4th, 2026
Interviews with Short-Listed Firms: November 9th–13th, 2026
Laketran Board of Trustees approves contract award: December 14th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Laketran
DESCRIPTION
The agency seeks a vendor to design, configure, and deploy a cloud-hosted phone replacement system based on a unified, comprehensive voice over internet protocol (VoIP) platform. The proposed system must support agency operations that include a call center, dispatch center, and a multifunctional transit dispatch center receiving customer calls.
Required capabilities include call recording, screen capture, quality monitoring, and interactive voice response (IVR) functionality. Vendors must provide a detailed architectural overview of the proposed IVR solution and demonstrate how the system will support reliable communications across all agency locations and operational components.
Because the phone system is a critical operational lifeline supporting passenger pickups, rider assistance, and transportation schedules, the agency requires a state-of-the-art hybrid unified system and homogeneous technology ecosystem. The solution should provide a seamless, consistent platform without dependence on disjointed or mismatched third-party systems. A pre-bid meeting is scheduled for September 8, 2026, and questions must be submitted by September 16, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 23, 2026. Questions must be submitted by September 16, 2026.
- Who issued this RFP?
- It was issued by Laketran. The work is located in Painesville, Ohio, United States.
- Who is a good fit for this opportunity?
- Experienced cloud communications and VoIP system integrator
- Proven expertise designing unified phone systems for call centers and dispatch operations
- Capable of implementing IVR, call recording, screen capture, and quality monitoring
- Experience delivering hybrid, highly available communications platforms across multiple locations
- Strong background supporting transportation, public-sector, or mission-critical communications environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.