When is the submission deadline?

This RFP closed on July 21, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

The published budget is $350,000.

It was issued by Rásaíocht Con Éireann. The work is located in Limerick, Ireland.

Who is a good fit for this opportunity?

Demonstrated experience developing cloud-hosted booking, ticketing, and CRM platforms. Capability to deliver highly customizable, fully branded solutions. Strong background in integration with existing digital channels and websites. Proven record of supporting multi-channel customer communication (email, SMS, WhatsApp). Experience managing diverse ticket types and customer segments in similar industry settings.

Cloud-Hosted Booking Engine, Reservations, Ticketing, and CRM Platform (Closed)

Overview

Business Systems (ERP, CRM & POS)

Limerick, IrelandPosted: June 24th, 2026Deadline: July 21st, 2026

Past Due

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SUMMARY

Ireland is seeking a cloud-hosted, customizable booking engine with integrated reservations, ticketing, and CRM functionalities that supports branded communication and a wide range of ticket types.

KEY REQUIREMENTS

Must be a suitably qualified and experienced service provider
Must provide a modern, cloud-based booking engine and customer engagement platform
Must be capable of managing restaurant bookings, corporate suites, hospitality packages, general admission, and event tickets
Must support integration with existing systems including Kappture EPOS, Global Tote, and Business Central Microsoft Dynamics
Must comply with GDPR and all applicable data protection requirements
Must hold a valid tax clearance certificate
Must be in compliance with all obligations and requirements under the Companies Acts 1963 to 2014
Must nominate a dedicated account manager
Must provide a complete and transparent pricing proposal covering the full cost of delivering and operating the solution

BUDGET

Verified

$350,000

CONTRACT DURATION

60 months

TIMELINE

Clarification queries due by July 14th, 2026.

Tender return date is July 21st, 2026.

Public opening of tenders is July 21st, 2026.

QUESTION DEADLINE

July 14th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Rásaíocht Con Éireann

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

This RFP seeks a vendor to provide a cloud-hosted booking engine integrated with reservations, ticketing, and a CRM platform. The ideal solution should be highly customizable, user-friendly, and support full branding, allowing it to integrate with existing website URLs and digital channels. The booking engine must enable customers to combine multiple packages, ticket types, and promotional products in a single reservation, and the booking journey should be straightforward, tailored by venue, event, package, promotion, customer segment, or sales channel.

The system is required to centralize all customer-facing event and package information to minimize duplication and maintain accuracy and consistency for the end user. Branding flexibility must be extended to tickets, supporting varied attribution such as venue, event, sponsor, campaign, or fundraising group. Ticketing types must include general admission, restaurant and hospitality, corporate suites, guest lists, complimentary, memberships, fundraising, promotional tickets, and group bookings.

A robust CRM and customer communication system are essential. The solution should maintain comprehensive customer profiles, including booking and package history, venue and spending preferences, dietary and accessibility requirements, notes, marketing preferences, payment status, and more. Functionalities should support the entire customer relationship lifecycle, from initial inquiry to post-event follow-up, with branded communication templates and multiple messaging options, including email, SMS, and WhatsApp. Additionally, CRM features should support customer loyalty, membership programs, and retention activities.

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Frequently asked questions

When is the submission deadline?: This RFP closed on July 21, 2026 and is no longer accepting submissions.
What is the budget for this RFP?: The published budget is $350,000.
Who issued this RFP?: It was issued by Rásaíocht Con Éireann. The work is located in Limerick, Ireland.
Who is a good fit for this opportunity?: Demonstrated experience developing cloud-hosted booking, ticketing, and CRM platforms
Capability to deliver highly customizable, fully branded solutions
Strong background in integration with existing digital channels and websites
Proven record of supporting multi-channel customer communication (email, SMS, WhatsApp)
Experience managing diverse ticket types and customer segments in similar industry settings

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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