Cloud-Based VoIP and Unified Communications System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Release Date: September 24th, 2026
Deadline to Submit Questions: October 15th, 2026
Due Date for Proposals: October 29th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City of Lynwood
DESCRIPTION
The issuing city seeks a vendor to provide a cloud-based Voice over Internet Protocol (VoIP) and unified communications system supporting approximately 130 users and 150 extensions at initial deployment. The proposed platform must support future expansion without requiring replacement of the core system and provide enterprise telephony capabilities, including extension dialing, caller identification, call transfer, hold, call park, forwarding, simultaneous ring, and configurable business-hours, after-hours, and holiday routing.
The selected vendor will configure and migrate approximately 20 existing workgroups and hunt groups, along with the city’s main, after-hours, and holiday auto attendants. Existing automated call flows, including Spanish-language menu options, must be recreated or improved as part of implementation.
The system must provide administrative tools for authorized city staff to manage users, extensions, call routing, auto attendants, devices, and reporting. Required reporting includes inbound and outbound call history, missed calls, call volume, department or workgroup activity, and system utilization where supported. Additional requirements include voicemail-to-email notification and delivery, voicemail transcription, and voicemail access through physical phones, desktop applications, and mobile applications. The contract period will be one year, and questions must be submitted by October 15, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 29, 2026. Questions must be submitted by October 15, 2026.
- Who issued this RFP?
- It was issued by City of Lynwood. The work is located in Lynwood, California, United States.
- Who is a good fit for this opportunity?
- Cloud communications and enterprise VoIP provider
- Experience deploying unified communications platforms for public-sector organizations
- Proven capability supporting approximately 130 users and 150 extensions
- Expertise in telephony migration, hunt groups, auto attendants, and multilingual call flows
- Strong administrative, analytics, voicemail, desktop, and mobile application capabilities
- Ability to provide implementation and ongoing support under a one-year contract
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.