Cloud-Based User Testing and Research Platform
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Employment and Social Development Canada
DESCRIPTION
The department is seeking information from vendors capable of providing a cloud-based, commercial off-the-shelf Software-as-a-Service user testing and research platform. The platform must support planning, execution, analysis, and storage of user research and usability testing in both French and English across multiple programs and digital products.
The solution should help researchers and designers improve web content navigation and user flows, validate design concepts, and support evidence-based service and product decisions. Required capabilities include secure data handling, accessibility-compliant participant experiences, integrations with existing collaboration and analytics tools, multiple workspaces, role-based access controls, authorized cross-team study access, structured data storage, secure exports, dashboards and reports with near-real-time insights, and performance of less than three seconds for dashboard loading under normal operating conditions.
The vendor should provide managed cloud infrastructure and applications, development documentation for future custom integrations, onboarding, technical configuration, and initial optimization. The platform will support multiple initiatives and teams, including product, service design, research, and policy teams. The anticipated contract period is one year.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 25, 2026. Questions must be submitted by August 10, 2026.
- Who issued this RFP?
- It was issued by Employment and Social Development Canada. The work is located in Canada.
- Who is a good fit for this opportunity?
- SaaS providers specializing in user testing, usability research, and digital experience platforms
- Demonstrated experience delivering secure, bilingual English-French cloud solutions
- Expertise in role-based access controls, research data management, dashboards, and analytics integrations
- Strong onboarding, technical configuration, documentation, and managed cloud support capabilities
- Experience supporting government, public-sector, or enterprise-wide multi-team deployments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.