Cloud-Based Unified Communications as a Service Phone Solution
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issuance of RFP: August 31st, 2026
Mandatory Pre-Submittal Meeting: September 9th, 2026
Due Date for Submittals: October 2nd, 2026
Initial Review of Submittals: Week of October 5th, 2026
Interviews (if needed): Week of October 12th, 2026
Selection of Vendor and Finalize Contract: October 19th, 2026
City Council Consideration: November 4th, 2026
Notice to Proceed Issued: November 19th, 2026
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Mission
DESCRIPTION
The city is seeking a vendor to provide a fully hosted, cloud-based Unified Communications as a Service (UCaaS) and cloud phone solution. The selected vendor will be responsible for delivering a complete end-to-end implementation, including discovery, a comprehensive network assessment, solution design, licensing, configuration, telephone number porting, endpoints, implementation, testing, cutover, documentation, support, maintenance, and coordination with the city’s technology partners and other contractors.
The solution must include softphone, browser, and mobile applications; Microsoft 365 and Entra ID integration; e911 configuration and testing; pilot testing; user acceptance testing; cutover and rollback support; and comprehensive end-user and administrator training. The vendor will also configure multi-level auto attendants and call flows for approximately 10–15 departments and facilities.
Required capabilities include hard desk phones, common-area and lobby phones, conference phones, standalone softphone clients for Windows and macOS, a mobile application, and Microsoft Teams integration. The project must address cybersecurity, privacy, law-enforcement, and compliance requirements. A mandatory pre-bid meeting is scheduled for September 9, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due October 2, 2026.
- Who issued this RFP?
- It was issued by City Of Mission. The work is located in Mission, Kansas, United States.
- Who is a good fit for this opportunity?
- UCaaS and enterprise cloud telephony provider
- Experience delivering end-to-end phone system implementations and number porting
- Expertise with Microsoft 365, Entra ID, Microsoft Teams, e911, and softphone integrations
- Capability to perform enterprise network assessments and support multi-site deployments
- Strong cybersecurity, privacy, compliance, and law-enforcement communications experience
- Established training, technical support, maintenance, and project management resources
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.