Cloud-Based Solid Waste Billing and Management System

The state of Georgia is seeking a vendor to deliver a comprehensive cloud-based solid waste billing and management system. This platform must be fully customizable, offering integration with existing systems and supporting parcel-level billing to enhance service delivery. Automation, advanced analytics, robust software maintenance, and user-friendly interfaces are central requirements.

The solution must be accessible through modern web browsers and mobile devices, allowing for integrated tracking and analysis of all billing components and customer concerns across agency databases. Required functionalities include revenue receipt processing, billing, cashiering, receivables fund reporting, and work management. The system should seamlessly integrate with the Oracle ERP Accounts Receivable platform to facilitate billing, monthly reporting, and reconciliation.

Vendors are expected to develop and oversee a clear timeline for critical annual billing tasks, outlining milestones, deliverables, and accountability measures. The platform should feature a revenue dashboard capable of tracking multi-year billing and collection trends, complete with variance analysis tools by parcel type, fee type, and service category, as well as data export capabilities. The system must also support real-time configuration changes without requiring system downtime.