When is the submission deadline?

Submissions are due September 14, 2026. Questions must be submitted by August 31, 2026.

It was issued by Davis County. The work is located in Farmington, Utah, United States.

Who is a good fit for this opportunity?

Cloud communications and hosted PBX provider. Experience deploying enterprise systems for approximately 1,200 users. Expertise in SIP trunking, IP telephony, unified communications, fax, SMS, and conferencing. Proven capability supporting hybrid on-premises and remote workforces. Strong security, monitoring, integration, and failover capabilities. Provider of centralized call center support and local technical assistance.

Cloud-Based Phone System (Due September 14, 2026)

Overview

IT Support, Hardware & Networking

Farmington, Utah, United StatesPosted: August 18, 2026Deadline: September 14, 2026

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SUMMARY

The procuring organization seeks a cloud-based communications platform for approximately 1,200 on-premises and remote users. The solution must support telephony, unified communications, faxing, SMS, integrations, monitoring, security, and local technical support.

KEY REQUIREMENTS

Must be a cloud phone system provider
Must provide a replacement system by May 1st, 2027
Must provide at least three, but no more than five, customer references
Must submit a Written Claim of Business Confidentiality as the first substantive item
Must complete the Vendor Proposal Form
Must certify not currently engaged in a boycott of the State of Israel
Must be registered with the Utah Department of Commerce, Division of Corporations and Commercial Code
Must submit certifications regarding debarment, eligibility, indictments, convictions, or civil judgements
Must obtain all applicable federal, state, and local licenses

TIMELINE

Issuance of the RFP: August 17th, 2026

Deadline to submit questions: August 31st, 2026

Deadline for vendors to submit proposals: September 14th, 2026

Estimated issuance of notice of intent to engage in contract negotiations: November 17th, 2026

QUESTION DEADLINE

August 31, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Davis County

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DESCRIPTION

The procuring organization is seeking a vendor to provide a cloud-based phone system supporting approximately 1,200 phones used by a combination of on-premises and remote users. The existing system is hosted on premises in a virtual environment, with servers distributed across multiple county sites to provide redundancy and failover. Existing third-party functionality includes faxing, voicemail, and SMS texting.

The required solution should provide voice services including IP telephony, SIP trunking, hosted IP PBX capabilities, and conferencing. Unified communications requirements include voice and video conferencing, instant messaging and presence, collaboration tools, network fax services, SMS texting, and API and program integrations.

Additional requirements include monitoring, analytics and visibility; security and access controls; and customer support. Support services should include call center customer support and access to a local technical support representative. All questions must be submitted by August 31, 2026, and proposals are due September 14, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 14, 2026. Questions must be submitted by August 31, 2026.
Who issued this RFP?: It was issued by Davis County. The work is located in Farmington, Utah, United States.
Who is a good fit for this opportunity?: Cloud communications and hosted PBX provider
Experience deploying enterprise systems for approximately 1,200 users
Expertise in SIP trunking, IP telephony, unified communications, fax, SMS, and conferencing
Proven capability supporting hybrid on-premises and remote workforces
Strong security, monitoring, integration, and failover capabilities
Provider of centralized call center support and local technical assistance

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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