Cloud-Based Next Generation 9-1-1 Call Handling Solution
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Issue Date: September 15th, 2026
Pre-Proposal Meeting: September 29th, 2026
Questions Due: October 2nd, 2026
Proposal Due Date: October 27th, 2026
Award Date: April 2027
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Metropolitan Council
DESCRIPTION
The procuring agency is seeking a vendor to provide a secure, cloud-based next generation 9-1-1 call handling solution. The solution must support emergency voice communications, Text-to-9-1-1, administrative call processing, and integrations with computer-aided dispatch, recording systems, and administrative telephony services. It must also interoperate with external 9-1-1 systems for transferred emergency calls and support standards-based SIP call handling.
The platform must use geographically distributed infrastructure and provide end-to-end resilience across cloud infrastructure, network connectivity, data processing, and application services, with no single point of failure. It must support remote dispatch positions through secure IP-based communications without relying on agency-hosted core infrastructure, as well as distributed call-taking operations during emergency or contingency conditions.
Required operational capabilities include displaying call types when searching recordings, automatically associating caller callback numbers with text-call recordings, supporting transferred and administrative 9-1-1 call handling, and enabling interagency coordination. The system must provide real-time displays of emergency, administrative, and non-emergency call queues, including calls waiting, longest wait time, answer rate, and abandonment rate by queue and reporting interval. Questions are due by October 2, 2026, and a pre-bid meeting is scheduled for September 29, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due October 27, 2026. Questions must be submitted by October 2, 2026.
- Who issued this RFP?
- It was issued by Metropolitan Council. The work is located in Minneapolis, Minnesota, United States; Saint Paul, Minnesota, United States.
- Who is a good fit for this opportunity?
- Experienced provider of cloud-based next generation 9-1-1 and emergency communications platforms
- Demonstrated expertise in SIP, Text-to-9-1-1, Real Time Text, CAD, telephony, and recording-system integrations
- Proven ability to deliver geographically distributed, fault-tolerant, high-availability cloud infrastructure
- Experience supporting remote and distributed public safety answering point operations
- Strong cybersecurity, secure IP communications, and public safety compliance capabilities
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.