Cloud-Based IT Service Management Software
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Issue Date of RFP: June 30th, 2026
Deadline for Questions: July 15th, 2026
Deadline for Issuing Addenda: July 20th, 2026
Submission Deadline: July 21st, 2026
Anticipated Execution of Agreement: Week of August 10th, 2026
Project Go-Live: December 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
County Of Grande Prairie No. 1
DESCRIPTION
The issuing organization is seeking a vendor to provide a cloud-based IT service management software solution. The scope includes licensing or subscription, implementation, configuration, data migration from the county’s current on-premises Ivanti Service Manager environment, integration with existing systems, testing, documentation, knowledge transfer, training, and ongoing support and maintenance.
The proposed solution must be accessible through modern web browsers, including Microsoft Edge, without requiring thick-client installation, unsupported browser plug-ins, or locally installed software for standard user, agent, and administrator functions. Required capabilities include assignment and reassignment of tickets, tasks, and service requests; role-based security; automated incident logging, categorization, and prioritization; routing of service requests to appropriate support teams; tracking and escalation of unresolved incidents; real-time status updates and notifications for end users; and incident resolution tracking with post-incident review.
The software must also support change management functions such as change request submission, approval workflows, tracking, risk assessments, impact analysis, scheduling to minimize downtime, implementation management, and post-change reviews. Additional desired capabilities include bi-directional email processing for creating and updating incidents, AI-assisted ticket categorization and routing, a virtual agent or chatbot for self-service, automated resolution or knowledge suggestions, and native support for Power Automate integrations.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 4, 2026. Questions must be submitted by July 15, 2026.
- Who issued this RFP?
- It was issued by County Of Grande Prairie No. 1. The work is located in Alberta, Canada.
- Who is a good fit for this opportunity?
- IT service management software provider with cloud-native platform capabilities
- Firm experienced in Ivanti Service Manager migration and replacement projects
- Vendor offering implementation, configuration, integration, and data migration services
- Company with expertise in incident management, service request workflows, and change management
- Provider with AI-enabled ITSM features such as ticket routing, virtual agents, and knowledge suggestions
- Team able to deliver user training, documentation, knowledge transfer, and ongoing support
- Experience integrating with enterprise systems and Microsoft Power Automate
- Vendor with public sector or county government project experience in Canada
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.