(1) Vendor needs to provide cloud–based integrated case management software–as–a–service.– User–friendly Software–as–a–Service (SaaS) cloud–based case management system (CMS) to perform, manage, and integrate its daily processes and data systems.– Enhance business continuity, facilitate knowledge transfer, aid annual reporting, and improve collaborative decision–making– Single Sign On (SSO) access and authentication with Microsoft Entra ID– Configurable with no need for developer assistance.– Multi–Factor Authentication (MFA).– Scalable data storage to support organizational growth and caseloads.– Compliant with WCAG 2.1 AA– Web–based platform.– Accessible by users in any location using laptops and desktop devices(2) All questions must be submitted no later than November 19, 2025.(3) The contract period will be for five years.