The Commonwealth of Massachusetts is seeking a vendor to provide a cloud-based, integrated case management Software-as-a-Service (SaaS) solution for a five-year term. The system must be user-friendly and enable the organization to efficiently perform, manage, and integrate daily processes and data systems to support business continuity, facilitate knowledge transfer, aid in annual reporting, and enhance collaborative decision-making.

Key requirements include single sign-on (SSO) authentication using Microsoft Entra ID, multi-factor authentication (MFA), and scalability of data storage to accommodate organizational growth and increasing caseloads. The solution must be fully configurable by end-users without the need for developer intervention, ensuring adaptability to evolving needs. Additionally, the platform must meet WCAG 2.1 AA accessibility standards and be accessible via web browsers from desktops and laptops at any location.

Interested vendors should note that all questions regarding this opportunity must be submitted by November 19, 2025.