Cloud-Based Integrated Case Management Software-as-a-Service
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFR Post Date: 2025-11-06.
Deadline for Submission of Vendor Questions (Q&A): 2025-11-19.
Official Answers for Vendor Questions (Q&A): 2025-12-12.
Deadline for Responses: 2026-01-07.
Live Demonstrations: 2026-01-26 to 2026-01-30.
Best and Final Offer (BAFO) (if applicable): 2026-02-16.
Notification of Apparent Successful Bidder: 2026-02-27.
Estimated Contract Start Date: 2026-03-15.
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Commonwealth of Massachusetts Office of the Inspector General
DESCRIPTION
The Commonwealth of Massachusetts is seeking a vendor to provide a cloud-based, integrated case management Software-as-a-Service (SaaS) solution for a five-year term. The system must be user-friendly and enable the organization to efficiently perform, manage, and integrate daily processes and data systems to support business continuity, facilitate knowledge transfer, aid in annual reporting, and enhance collaborative decision-making.
Key requirements include single sign-on (SSO) authentication using Microsoft Entra ID, multi-factor authentication (MFA), and scalability of data storage to accommodate organizational growth and increasing caseloads. The solution must be fully configurable by end-users without the need for developer intervention, ensuring adaptability to evolving needs. Additionally, the platform must meet WCAG 2.1 AA accessibility standards and be accessible via web browsers from desktops and laptops at any location.
Interested vendors should note that all questions regarding this opportunity must be submitted by November 19, 2025.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- This RFP closed on January 7, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Commonwealth of Massachusetts Office of the Inspector General. The work is located in Boston, Massachusetts, United States.
Analysis generated by Settle AI from the source RFP.
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