Cloud-Based Human Services Case and Financial Management System
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
RFP Issued: August 14th, 2026
Question Deadline: August 24th, 2026
Addenda Issued: August 31st, 2026
Proposals Due: September 18th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
City Of Norfolk
DESCRIPTION
The procuring organization seeks a vendor to provide a cloud-based human services case and financial management system that preserves core functional capabilities while improving operations through workflow automation, role-based dashboards, mobile access, configurable approval processes, enhanced reporting and analytics, secure cloud-based document management, and integration with related state and local systems.
The system should support digital case files, document management, financial workflows, Microsoft 365 integration, calendaring, portals, reporting, real-time collaboration, and configurable workflows. Financial capabilities include fee collection, vendor payments, electronic payments, and ACH transfers. Required integrations include Laserfiche, PeopleSoft, AFMS, LEDRS, and treasurer and finance systems.
The vendor must provide all necessary data migration services to transfer relevant legacy data into the contractor-hosted system. The application must be browser-based and cloud-hosted, with compatibility across current supported versions of major web browsers. The contract period will be five years, and questions must be submitted by August 24, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 18, 2026. Questions must be submitted by August 24, 2026.
- Who issued this RFP?
- It was issued by City Of Norfolk. The work is located in Norfolk, Virginia, United States.
- Who is a good fit for this opportunity?
- Experienced provider of cloud-based human services case management and financial management platforms
- Demonstrated expertise in workflow automation, document management, reporting, analytics, and secure data migration
- Proven experience integrating with Microsoft 365, Laserfiche, PeopleSoft, AFMS, LEDRS, and government finance systems
- Strong understanding of state and local government human services operations
- Capable of providing browser-based, contractor-hosted solutions with long-term implementation and support
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.