A cloud-based electronic ticketing solution is sought to enhance the ticket purchasing experience for patrons in South Carolina. The desired platform should be intuitive and user-friendly, allowing patrons to easily purchase tickets via both web browsers and mobile applications. The solution must support seamless transactions on and off site, including a point-of-sale (POS) option accessible through mobile devices.

Key system requirements include secure ticket tracking through methods such as unique serial numbers and QR codes, as well as the ability to offer season ticket sales to support the Athletic Department. The platform should also facilitate concessions sales alongside regular ticket transactions, and provide a straightforward process for patrons to request and receive refunds. Additionally, the solution must automate email confirmations and reminders for ticket purchases, as well as enable patrons to receive notifications about upcoming events.

The selected vendor will deliver a comprehensive, modern electronic ticketing platform that prioritizes security, accessibility, and convenience for both patrons and administrators.