Cloud-Based Direct Billing and COBRA Administration System
Overview
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SUMMARY
DESCRIPTION
The issuing organization in Maryland is seeking a vendor to provide a turnkey, cloud-based direct billing and COBRA administration system. The system must support exchange of state enrollment data with the State’s carriers, process direct billing transactions, and generate required federal and state notifications.
The solution is expected to include online employer-level account management tools that allow access to member data, viewing and downloading letters, and entry of new participants. It must also support flexible billing frequency for participants and provide a member portal where users can view coverage information, payment history, premium due dates, and update communication preferences.
In addition to implementation, the selected vendor will be responsible for ongoing and continuous system testing services, knowledge transfer to State staff regarding system updates and functionality, and reporting needed to manage the project and monitor ongoing system status. Questions are due by July 30, 2026, and the anticipated contract term is seven years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 18, 2026.
- Who is a good fit for this opportunity?
- Benefits administration software provider with COBRA and direct billing platform experience
- Firm with cloud-based SaaS implementation and long-term system support capabilities
- Vendor experienced in secure data exchange with insurance carriers and enrollment systems
- Company with expertise in federal and state benefits notification compliance
- Provider offering employer portals, member self-service portals, and billing management tools
- Team capable of ongoing testing, reporting, and knowledge transfer for public-sector clients
- Vendor with experience managing multi-year government or statewide benefits administration contracts
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.