When is the submission deadline?

Submissions are due July 17, 2026. Questions must be submitted by June 5, 2026.

It was issued by Ontario Energy Board. The work is located in Ontario, Canada.

Who is a good fit for this opportunity?

Experienced Microsoft Dynamics 365 implementor. Proven track record with CRM and case management deployments. Familiarity with public sector contracts in Canada. Ability to deliver projects on a one-year timeline.

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Cloud-Based Customer Relationship and Case Management Solution Implementation

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Overview

Business Systems (ERP, CRM & POS)

Ontario, CanadaPosted: May 23rd, 2026Deadline: July 17th, 2026

Fit Score

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SUMMARY

Seeking a vendor to implement a Microsoft Dynamics 365 cloud-based CRM and case management solution in Ontario, Canada.

KEY REQUIREMENTS

Must be a system implementor for CRM and case management solutions
Must use Microsoft Dynamics 365 Customer Engagement (CE) Customer Service Experience
Must be able to deliver a cloud-based solution
Must be bound by all terms and conditions in the RFP and Appendix H

CONTRACT DURATION

24 months

TIMELINE

Proponent Information Session: June 1st, 2026

Question Acceptance Deadline: June 5th, 2026

Information Session Details Posting: Week of June 25th, 2026

Closing Date: July 17th, 2026

QUESTION DEADLINE

June 5th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Ontario Energy Board

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DESCRIPTION

The contracting authority seeks a system implementor to deploy a new cloud-based customer relationship management (CRM) and case management system. This initiative will utilize Microsoft Dynamics 365 Customer Engagement (CE) Customer Service Experience to enhance service delivery and manage customer interactions efficiently.

The contract is planned for a one-year term. Interested parties must submit any questions related to the RFP by June 5, 2026. The main RFP document is not included in this notice; details on how to access the full RFP are available via the contracting authority's contact information.

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Frequently asked questions

When is the submission deadline?: Submissions are due July 17, 2026. Questions must be submitted by June 5, 2026.
Who issued this RFP?: It was issued by Ontario Energy Board. The work is located in Ontario, Canada.
Who is a good fit for this opportunity?: Experienced Microsoft Dynamics 365 implementor
Proven track record with CRM and case management deployments
Familiarity with public sector contracts in Canada
Ability to deliver projects on a one-year timeline

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Cloud-Based Customer Relationship and Case Management Solution Implementation (Due July 17, 2026) | Settle RFP Hunter