Cloud-Based Customer Information and Billing System Replacement Services
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Pre-Proposal Conference: August 31st, 2026
Questions Due: September 1st, 2026
Proposals Due: October 1st, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Municipality Of Anchorage
DESCRIPTION
The organization is seeking a vendor to provide cloud-based customer information and billing system replacement services. The selected vendor will deliver a modern, secure, scalable, and fully integrated customer information system along with associated professional services.
The solution will replace the existing legacy customer information system environment with a configurable platform supporting customer service, billing, meter data integration, payment processing, collections, reporting, customer engagement, and future advanced metering infrastructure and digital initiatives. The platform is expected to improve data quality, increase automation, strengthen integration across enterprise systems, enhance the customer experience, and provide flexibility for evolving business, regulatory, and organizational requirements.
The anticipated solution scope includes a customer information and utility billing system, mobile workforce management, and a cashiering solution. Vendor questions must be submitted no later than September 1, 2026.
Similar RFPs
Frequently asked questions
- When is the submission deadline?
- Submissions are due October 1, 2026. Questions must be submitted by September 1, 2026.
- Who issued this RFP?
- It was issued by Municipality Of Anchorage. The work is located in Anchorage, Alaska, United States.
- Who is a good fit for this opportunity?
- Providers of cloud-based customer information and utility billing platforms
- Experience replacing legacy utility CIS environments
- Expertise in billing, meter data integration, payments, collections, and cashiering
- Capability to deliver mobile workforce management and enterprise system integrations
- Experience supporting AMI, digital transformation, and customer engagement initiatives
- Strong cybersecurity, data quality, implementation, and professional services capabilities
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.