Cloud-Based Customer Contact Center Solution
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
TIMELINE
Proposals must be submitted by June 18th, 2026.
Public bid opening will occur on June 18th, 2026.
Issuing Agency
Ville De Laval
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The project seeks a vendor to provide a cloud-based customer contact center solution, encompassing helpdesk, call center operations, data management, and CRM (Customer Relationship Management) functionalities. The solution must be hosted in the cloud and capable of supporting a wide array of customer service functions for the organization.
All technical, functional, and administrative specifications are outlined in the official documents, which are available via the electronic tendering system. This notice serves as an informational summary; the full RFP can be accessed through the designated platform.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due June 18, 2026.
- Who issued this RFP?
- It was issued by Ville De Laval. The work is located in Laval, Quebec, Canada.
- Who is a good fit for this opportunity?
- Experience providing cloud-based contact center and CRM solutions
- Proven track record with large-scale customer service technology implementations
- Knowledge of Canadian privacy and data hosting requirements
- Ability to support clients based in Quebec and provide bilingual support (French/English)
- Established presence or partnerships in Canada
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