A Texas agency is seeking information from vendors regarding cloud-based check scanning software to replace its existing payment processing system. The purpose is to identify solutions that will ensure continuous, efficient processing of mailed payments while maintaining vital imaging, research, and workflow capabilities within a secure and scalable cloud environment.

Interested vendors are requested to provide a detailed overview of their company, including experience, presence in Texas if applicable, and primary contact information. Submissions should thoroughly describe the cloud-based check scanning software solution, confirming that it operates fully in the cloud. Essential functionalities include the ability to print endorsements on checks, securely store and archive digital images of checks and remit slips, and enable fast retrieval of these images for research or dispute resolution purposes. Workflow support should extend to posting validation, returned item research, collections, severance processing, and dispute resolution activities.

Vendors must also outline the security protocols, system uptime guarantees, and incident management procedures that accompany their solution. Additionally, information regarding implementation processes, migration support, and any required hardware should be included. Questions concerning this request for information must be submitted by December 2, 2025.