Cloud-Based Case Management and Database Platform
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
Bid start time: July 15th, 2026
Bid finish time: July 22nd, 2026
Contract term: July 1st, 2026 through June 30th, 2029
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Boston Public Schools
DESCRIPTION
The issuing organization seeks a vendor to provide the continuation of a secure, cloud-based case management and database platform. The platform will serve as the central hub for managing confidential employment-related matters, case records, reporting, user access controls, and ongoing support services.
The selected vendor will be responsible for secure hosting and ongoing maintenance of the platform, including regular updates, security patches, and enhancements needed to preserve functionality, security, and compliance with industry standards. The system must support customization of case fields, workflows, reports, and other system elements.
The platform is intended to support up to 15 users and must provide role-based capabilities such as system administrator, manager or supervisor, and general user access to records. It must also support record creation, modification, and deletion activities, along with issue resolution assistance, help desk availability, and support channels including phone, email, and web portal access. The contract term is expected to run from July 1, 2026 through June 30, 2029.
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Frequently asked questions
- When is the submission deadline?
- This RFP closed on July 22, 2026 and is no longer accepting submissions.
- Who issued this RFP?
- It was issued by Boston Public Schools. The work is located in Boston, Massachusetts, United States.
- Who is a good fit for this opportunity?
- SaaS provider specializing in case management or records management platforms
- Experience supporting confidential HR, employment, or legal case workflows
- Strong cloud hosting, platform maintenance, and secure database administration capabilities
- Ability to provide role-based access controls, auditability, and customizable workflows and reporting
- Demonstrated cybersecurity practices and compliance with industry security standards
- Capacity to deliver responsive help desk and multi-channel user support for small-to-midsize deployments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.