When is the submission deadline?

Submissions are due June 29, 2026. Questions must be submitted by June 26, 2026.

It was issued by County Of Westchester. The work is located in White Plains, New York, United States.

Who is a good fit for this opportunity?

Proven expertise in Citrix environments and end-user computing support. Experience working with government or public sector clients. Ability to provide prompt troubleshooting and technical guidance. Expertise in security configuration and infrastructure reviews. Capacity for knowledge transfer and staff consultation.

Citrix Technical Support Services (Due June 29, 2026)

Overview

IT Support, Hardware & Networking

White Plains, New York, United StatesPosted: June 19th, 2026Deadline: June 29th, 2026

Fit Score

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SUMMARY

The County of New York seeks a provider for comprehensive Citrix technical support services, covering troubleshooting, guidance, upgrades, and knowledge transfer for its end-user computing environment.

KEY REQUIREMENTS

Must have demonstrated experience providing technical support and consulting services for enterprise Citrix and end-user computing environments
Must employ personnel with appropriate technical qualifications and experience supporting Citrix application delivery, virtual desktop, access, authentication, security, monitoring, and related infrastructure
Must identify the proposed lead consultant and submit a résumé or summary of qualifications
Must provide two references for organizations for which comparable services have been performed
Must be able to provide services remotely unless onsite work is authorized in advance
Must be able to execute the County’s standardized contract without material modification

CONTRACT DURATION

36 months

TIMELINE

Bid due date is June 29th, 2026, before 2 PM.

QUESTION DEADLINE

June 26th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

County Of Westchester

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A government authority in New York is seeking a qualified vendor to provide Citrix technical support services over a three-year contract period. The selected vendor will deliver ad hoc technical guidance and support for the county's Citrix and end-user computing environment.

Service requirements include troubleshooting and remediation of Citrix and related end-user computing issues, as well as technical guidance on Citrix infrastructure, application and desktop delivery, provisioning, user profiles, policies, access, and authentication. The vendor will be responsible for infrastructure and security configuration reviews to identify risks, vulnerabilities, and optimization opportunities, along with recommending and implementing approved remediation measures.

Additional responsibilities encompass reviewing reporting, monitoring, and alerting systems; assisting with software upgrades within the county’s change management policies; configuring and supporting monitoring solutions; and conducting knowledge transfer and consultation sessions with county technical personnel.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 29, 2026. Questions must be submitted by June 26, 2026.
Who issued this RFP?: It was issued by County Of Westchester. The work is located in White Plains, New York, United States.
Who is a good fit for this opportunity?: Proven expertise in Citrix environments and end-user computing support
Experience working with government or public sector clients
Ability to provide prompt troubleshooting and technical guidance
Expertise in security configuration and infrastructure reviews
Capacity for knowledge transfer and staff consultation

Analysis generated by Settle AI from the source RFP.

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