When is the submission deadline?

Submissions are due June 16, 2026. Questions must be submitted by June 5, 2026.

It was issued by Lone Star College System. The work is located in The Woodlands, Texas, United States.

Who is a good fit for this opportunity?

Certified Cisco reseller or service provider. Demonstrated experience with Cisco Smartnet support contracts. Proven ability to integrate with large enterprise IT environments. Experience serving government or public sector clients. Robust technical support and monitoring capabilities.

Cisco Smartnet Licensing, Maintenance and Support Services (Due June 16, 2026)

Overview

IT Support, Hardware & Networking

The Woodlands, Texas, United StatesPosted: May 23rd, 2026Deadline: June 16th, 2026

Fit Score

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SUMMARY

Texas government seeks a three-year provider for Cisco Smartnet licensing, support, and maintenance to manage its enterprise network infrastructure.

KEY REQUIREMENTS

Must be a Cisco Preferred Partner
Must maintain a local staff presence within the Greater Houston area
Must provide at least three references from companies or school systems other than Lone Star College System
Must file Form 1295 electronically with the Texas Ethics Commission
Must provide proof of active license renewal and service entitlement
Must provide a dedicated team to streamline the Smartnet renewal process
Must comply with federal contract provisions for non-federal entity contracts under federal awards
Must provide insurance coverage including General Liability, Workman’s Compensation, Employer’s Liability, Automobile Liability, and Excess Liability

CONTRACT DURATION

60 months

TIMELINE

Issue Date: May 22nd, 2026

Questions Deadline: June 5th, 2026

Response Deadline: June 16th, 2026

Evaluation of Proposals: June 19th, 2026

October Board Meeting: October 1st, 2026

QUESTION DEADLINE

June 5th, 2026

Issuing Agency

Lone Star College System

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DESCRIPTION

A government authority in Texas is seeking a vendor to provide Cisco Smartnet licensing, maintenance, and support services. Cisco Smartnet offers comprehensive support and maintenance for Cisco hardware, including direct access to Cisco technical support resources.

The desired solution must support the organization's enterprise network and collaboration technology infrastructure. Required services include network and application performance monitoring, integration with existing IT systems and tools, alerting capabilities, and provision of documentation and knowledge base access. Vendors must also ensure support portal credentials and facilitate access to software downloads.

The contract is anticipated to last for three years, during which the selected vendor will deliver ongoing support services and facilitate the maintenance of all related Cisco equipment and technology.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 16, 2026. Questions must be submitted by June 5, 2026.
Who issued this RFP?: It was issued by Lone Star College System. The work is located in The Woodlands, Texas, United States.
Who is a good fit for this opportunity?: Certified Cisco reseller or service provider
Demonstrated experience with Cisco Smartnet support contracts
Proven ability to integrate with large enterprise IT environments
Experience serving government or public sector clients
Robust technical support and monitoring capabilities

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