When is the submission deadline?

Submissions are due October 22, 2026.

It was issued by Drakenstein Municipality. The work is located in Paarl, Western Cape, South Africa.

Who is a good fit for this opportunity?

CRM software vendors with experience implementing centralized customer databases. Business systems integrators with customer relationship management expertise. Companies experienced in requirements clarification, system configuration, and deployment. Vendors with demonstrated experience delivering solutions for organizations in South Africa.

RFP HunterNever miss another opportunity you should have won.

Book a demo

See More RFPs

Centralized Customer Relationship Management Database and System

Book a demo

Overview

Business Systems (ERP, CRM & POS)

Paarl, Western Cape, South AfricaPosted: September 10, 2026Deadline: October 22, 2026

Settle Signals

Market intelligence for public sector sales teams

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

Learn more about Settle

SUMMARY

A vendor is sought to provide a centralized customer relationship management database and system. A compulsory clarification meeting will be held on September 22, 2026, with proposals due October 22, 2026.

KEY REQUIREMENTS

Must attend the compulsory clarification meeting in person or virtually
Must be registered on the Drakenstein Municipality supplier database
Must be tax compliant at the date of award
Must attain a minimum score of 70% for functionality
Must submit bid in a sealed envelope clearly marked with the bid number
Must submit bid in the designated tender box 1 at the Civic Centre

TIMELINE

Collection of documents starts September 10th, 2026.

Compulsory clarification meeting on September 22nd, 2026.

Closing date for bids is October 22nd, 2026.

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

See Decision-Maker Contacts

Issuing Agency

Drakenstein Municipality

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The procuring organization seeks a vendor to provide a centralized customer relationship management database and system. The solution is expected to support centralized management of customer relations information and related processes.

A compulsory clarification meeting is scheduled for September 22, 2026. The main request for proposals document is not included in the available information; detailed specifications may be obtained by email.

Similar RFPs

Frequently asked questions

When is the submission deadline?: Submissions are due October 22, 2026.
Who issued this RFP?: It was issued by Drakenstein Municipality. The work is located in Paarl, Western Cape, South Africa.
Who is a good fit for this opportunity?: CRM software vendors with experience implementing centralized customer databases
Business systems integrators with customer relationship management expertise
Companies experienced in requirements clarification, system configuration, and deployment
Vendors with demonstrated experience delivering solutions for organizations in South Africa

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

See how Settle works