Callout Software System

A government agency in Tennessee is seeking a vendor to deliver a comprehensive callout and roster management software system. The desired software should streamline callout processes through features such as rotational lists, robust reporting capabilities, and detailed tracking of callout response percentages. The objective is to enhance the efficiency and effectiveness of callouts and control room operations by minimizing manual involvement and automating call initiation and response tracking.

The solution must be accessible via all major web browsers and provide native applications for both iOS and Android platforms. Web and mobile applications should accurately date and timestamp all user actions. The proposed system must allow unlimited user licenses for agency staff, as well as support for both internal and external crew members in the field. Essential features include rotational callout lists, response tracking, activation of callouts through web or mobile devices, the ability to send simultaneous call blasts to multiple employees, and the capability to retrieve recordings of all calls routed through the system.