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Business Systems Implementation and Support

Overview


Business Systems (ERP, CRM & POS)
Grand CaymanPosted: September 26, 2026Deadline: October 27, 2026

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SUMMARY


The organization seeks a business systems vendor to support maintenance operations, workplace and inventory management, customer and contractor portals, and mobile field work. The one-year contract requires integrated tracking, reporting, automation, and offline mobile capabilities.

KEY REQUIREMENTS


TIMELINE


Issue Date: September 25th, 2026

Deadline for Questions: October 13th, 2026

Deadline for Issuing Answers to Questions: October 16th, 2026

Submission Deadline: October 27th, 2026

Anticipated Outcome Notification Date: November 9th, 2026

Anticipated Execution of Agreement: November 27th, 2026

QUESTION DEADLINE


October 13, 2026

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


Cayman Islands Government

Organization overview and procurement intelligence available on paid plans.
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DESCRIPTION


The issuing organization is seeking a vendor to provide business systems covering operations and maintenance management, space and workplace management, inventory management, and mobile field capabilities. The solution should track work orders and status updates, schedule planned preventative maintenance, maintain asset repair and maintenance histories, record downtime and repair costs, and provide portals for customers and vendors to submit, receive, and track service requests.

The system should support visual floor plans, occupancy and space-utilization tracking, conference room bookings, move requests, and analysis of usage data to optimize layouts and reduce unused space. Inventory functionality should include real-time tracking, automated reordering, demand forecasting, cost tracking, location mapping, criticality ratings, lifecycle status, warranty information, manufacturer details, and maintenance schedules.

Mobile functionality should allow staff to access and update work orders, attach photographs, scan QR codes or barcodes, capture signatures, and work offline where connectivity is limited. The contract period will be one year. Questions must be submitted no later than October 13, 2026.

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Frequently asked questions


When is the submission deadline?
Submissions are due October 27, 2026. Questions must be submitted by October 13, 2026.
Who issued this RFP?
It was issued by Cayman Islands Government. The work is located in Grand Cayman.
Who is a good fit for this opportunity?
  • Business systems providers with experience implementing integrated facilities, maintenance, workplace, and inventory management platforms
  • Demonstrated expertise in mobile field service applications with offline functionality, QR/barcode scanning, photo capture, and electronic signatures
  • Experience delivering customer and contractor portals, preventative maintenance workflows, asset lifecycle tracking, and inventory automation
  • Strong capabilities in systems integration, implementation, training, and one-year operational support
  • Proven ability to serve organizations in the Cayman Islands or comparable Caribbean environments

Analysis generated by Settle AI from the source RFP.

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