A local government in South Carolina is seeking a cloud-based operations platform designed to streamline asset management, work orders, live tracking, customer requests, and reporting. The platform must be comprehensive, flexible, and scalable, equipped to manage assets across solid waste, traffic, stormwater, environmental services, and parks. Features should include condition assessments, inspection records, maintenance histories, and support for GIS-based mapping for advanced infrastructure and asset tracking.

The solution should facilitate the creation, assignment, and monitoring of work orders across departments, with a mobile-first interface that allows field crews and residents to easily update statuses, upload photos or videos, and complete inspections from any mobile device. Real-time staff tracking and breadcrumbing are required to ensure operational visibility. Integration with See Click Fix must enable seamless two-way communication between resident requests and internal operations, with exportable reporting functions for compliance and performance oversight.

The selected platform should be a cloud-based SaaS offering with high uptime SLAs, role-based access controls, and compatibility for both desktop and mobile users, including iOS and Android with offline capabilities. The system must support API integrations with GIS platforms, financial systems, See Click Fix, and other city software, as well as accommodate integration of 10 years of historical data. Strict adherence to government cybersecurity standards, such as NIST and FedRAMP where applicable, is required for data handling and security.