Asset Management Platform

The organization seeks a provider for an asset management platform that delivers comprehensive real-time controls, including a standard chart of accounts, approval workflows, and audit trail capabilities across various schemes. The solution should offer an enterprise SaaS deployment with compliant hosting and robust security practices. The platform must feature an online portal that enables tenants to raise and track maintenance requests seamlessly.

Key functionalities include resident communications via email and SMS notifications for notices and updates, unit allocation and lease generation, and central logging of resident-reported repairs with categorization and prioritization. The system should support an automated and scheduled calendar for planned preventative maintenance, work orders with routing dispatch to contractors, appointment scheduling, and a dedicated contractor portal.

Additional requirements encompass SLA tracking for service and completion times, overdue alerts, exception management, inspections and compliance evidence management, communication updates, appointment confirmations, and completion records. The platform will also manage common area inspection records, estate audit tracking, contractor management with KPI and performance monitoring, estate-level issue escalation workflows, and comprehensive site visit tracking and reporting.