Annual Software Maintenance and Licensing for D3-MMP Patient Identification System
Overview
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SUMMARY
DESCRIPTION
The Albuquerque Area Indian Health Service (AAIHS) is seeking sources for annual software maintenance, licensing, technical support, and training for the existing D3-MMP patient identification system used by the Santa Fe Indian Health Center and its satellite clinics. The system supports patient identification workflows and is used with GX430t thermal transfer printers, thermal wristband printers, and label printers to produce patient chart labels, specimen vial labels, and patient wristbands.
The requirement covers a one-year base period with four one-year option periods. Required support includes remote diagnostics and troubleshooting via VPN access, operating system security patches, software updates and annual licensing, hardware repair or replacement through RMAs as needed, customer support for product ordering and coordination, and initial operator training for new technology installations along with annual refresher training when needed.
Services are expected during normal business hours, Monday through Friday from 8:00 a.m. to 4:30 p.m. Performance will support the Santa Fe Indian Health Center as the primary location, along with the San Felipe Health Clinic, Santa Clara Health Clinic, and Cochiti Health Clinic.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 31, 2026.
- Who is a good fit for this opportunity?
- Healthcare IT support firm with experience maintaining patient identification and labeling systems
- Vendor or integrator familiar with D3-MMP software and thermal wristband or label printer environments
- Provider capable of remote diagnostics, software licensing management, and security patch support
- Company with hardware repair and replacement coordination experience for clinical printing equipment
- Trainer able to deliver operator onboarding and annual refresher instruction for healthcare staff
- Contractor with federal or tribal healthcare experience and ability to support multi-site clinic operations
Analysis generated by Settle AI from the source RFP.
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Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.