Annual Platinum-Level Support and Maintenance for System Administration
Overview
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SUMMARY
DESCRIPTION
The issuing agency is seeking a vendor to provide annual platinum-level support and maintenance services for system administration under a one-year contract. The requested services include software upgrades, a basic upgrade project package, and 24/7/365 remote support delivered by phone, online, or email.
The scope also includes interactive technical support and training, access to the agency's resource center, a satisfaction survey process, and one multi-day virtual training course for a licensee employee based on the agency training schedule. In addition, the vendor must provide faster initial response times, monthly ticket reports, and thirty-two hours of remote professional services for activities such as instruction on new features, system configuration assessment, system maintenance, and related support tasks. Scheduling for professional services will be coordinated through technical support and may require 6 to 8 weeks.
All questions are due by July 30, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 11, 2026.
- Who is a good fit for this opportunity?
- IT support firm with enterprise system administration maintenance experience
- Provider of 24/7/365 remote technical support services
- Vendor with capabilities in software upgrades and upgrade project delivery
- Company offering technical training and virtual classroom instruction
- Team able to provide remote professional services for configuration review and system maintenance
- Firm with documented service reporting and ticket management processes
- Experience supporting public sector or agency technology environments
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.