When is the submission deadline?

This RFP closed on August 11, 2026 and is no longer accepting submissions.

What is the budget for this RFP?

Settle estimates the budget at $170,185. The issuer has not published an official figure.

It was issued by Texas Health and Human Services Commission. The work is located in Austin, Texas, United States.

Who is a good fit for this opportunity?

IT support firm with enterprise system administration maintenance experience. Provider of 24/7/365 remote technical support services. Vendor with capabilities in software upgrades and upgrade project delivery. Company offering technical training and virtual classroom instruction. Team able to provide remote professional services for configuration review and system maintenance. Firm with documented service reporting and ticket management processes. Experience supporting public sector or agency technology environments.

Annual Platinum-Level Support and Maintenance for System Administration (Closed)

Overview

IT Support, Hardware & Networking

Austin, Texas, United StatesPosted: July 29, 2026Deadline: August 11, 2026

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SUMMARY

The agency is requesting a one-year platinum-level system administration support and maintenance contract that includes software upgrades, 24/7 remote support, training, reporting, and remote professional services. Vendors must also be able to provide enhanced response times and scheduled technical assistance.

KEY REQUIREMENTS

BUDGET

Estimate

$170,185

CONTRACT DURATION

12 months

TIMELINE

IFB Date Posted to ESBD: July 28th, 2026

Questions or Clarifications Submission Deadline: July 30th, 2026

Responses to Questions or Clarifications - Addendum posted on the ESBD: August 3rd, 2026

Response Deadline: August 11th, 2026, 10:30 AM

Anticipated Contract Start Date: September 1st, 2026

QUESTION DEADLINE

July 30, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Texas Health and Human Services Commission

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DESCRIPTION

The issuing agency is seeking a vendor to provide annual platinum-level support and maintenance services for system administration under a one-year contract. The requested services include software upgrades, a basic upgrade project package, and 24/7/365 remote support delivered by phone, online, or email.

The scope also includes interactive technical support and training, access to the agency's resource center, a satisfaction survey process, and one multi-day virtual training course for a licensee employee based on the agency training schedule. In addition, the vendor must provide faster initial response times, monthly ticket reports, and thirty-two hours of remote professional services for activities such as instruction on new features, system configuration assessment, system maintenance, and related support tasks. Scheduling for professional services will be coordinated through technical support and may require 6 to 8 weeks.

All questions are due by July 30, 2026.

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Frequently asked questions

When is the submission deadline?: This RFP closed on August 11, 2026 and is no longer accepting submissions.
What is the budget for this RFP?: Settle estimates the budget at $170,185. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Texas Health and Human Services Commission. The work is located in Austin, Texas, United States.
Who is a good fit for this opportunity?: IT support firm with enterprise system administration maintenance experience
Provider of 24/7/365 remote technical support services
Vendor with capabilities in software upgrades and upgrade project delivery
Company offering technical training and virtual classroom instruction
Team able to provide remote professional services for configuration review and system maintenance
Firm with documented service reporting and ticket management processes
Experience supporting public sector or agency technology environments

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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